Delivery charges are shown at checkout once you enter your address. Check the checkout total before completing your order.

Orders usually take 1–2 days to prepare before dispatch. Estimated delivery after dispatch is 1–2 business days within Auckland, 2–3 in the North Island, 3–5 in the South Island and 3–7 for rural addresses. These are estimates. Read our delivery policy.

Click & Collect is available from our Milford shop. Choose collection at checkout when offered, and wait for confirmation that your order is ready before coming in.

For overseas delivery, enter your address at checkout to see the available options. Our shipping policy estimates 10–20 business days for international delivery after dispatch. Customs duties or taxes may also apply in your country. Read the international delivery information.

We email a tracking link when your order is dispatched. If your parcel is overdue, check the tracking and delivery address first, then contact us with your order number.

Choose Digital PDF – Emailed for a file you can read on a device or print yourself. Choose Printed Pattern – Posted for a physical copy. Available formats are shown on each pattern listing; not every pattern is offered in both formats.

Check the email address used for your order for the download email, including your spam or junk folder. A digital pattern is a PDF file; a printed pattern is sent as a physical copy.

Check that your order was for the digital option, then check spam or junk. If you still cannot find it, email us with your order number and the email address used at checkout so we can help.

If an instruction has you stuck, contact us with the pattern name, size and the exact section you are working on. Our knitting tutorials may also help with the technique.

Contents vary by kit. Check the individual listing for the yarn, pattern and any included extras, and select the size and colour options you need before adding it to your cart. Browse knit kits.

Check the kit's contents and option selections. Needles, buttons and patterns are included only where the listing says so; some kits offer options with or without needles.

Use the pattern's measurements and recommended ease, rather than your usual clothing size alone. Compare the finished measurements with your body measurements or a garment you like wearing, then choose the corresponding kit size. If unsure, ask us before ordering.

Start with our beginner kits and check the techniques listed for each project. Tell us what you have knitted before and we can help you choose your next project.

Choose from the colours offered on the listing. For another colour or yarn, contact us before ordering so we can check availability and whether the substitution suits the pattern.

Often, yes. Match the required gauge and consider fibre, drape, care and how the yarn behaves. Our yarn substitution calculator can help estimate the amount, but a washed and dried gauge swatch is still essential.

Use the metres required for your chosen size and compare them with the metres in each ball or hank. Round up to whole balls or hanks. If you are substituting yarn or changing the pattern, ask us for help with the estimate.

The same shade can vary between dye lots. Buying enough for your project together helps avoid a noticeable colour change. Keep the labels until your project is finished so you can identify the shade and batch.

Some items are restocked and others are limited or discontinued. Sold-out products remain visible so you can find their details. Contact us with the product and shade you want; we can check whether more is expected. If a restock notification option appears on the listing, you can sign up there.

For a change-of-mind return, contact us first within 30 days of purchase. Items must be unused, in their original packaging with tags, and accompanied by proof of purchase. We cannot accept returns when the shade or batch is no longer stocked. Approved returns are credited as an in-store credit note or voucher. Read the full returns policy and exclusions.

Our change-of-mind policy excludes patterns, knitting needles, digital patterns, sale items and gift cards. Please check the format and product details before ordering. If something is wrong with your order, contact us so we can help. Read our returns policy.

Contact us promptly with your order number, a description of the problem and photographs where relevant. Keep the product and packaging while we work through the issue with you.

You will find us at 93 Kitchener Road, Milford, Auckland 0620. For current opening times, check the store information in our website footer or call 09 488 7039 before making a special trip.

Visit our workshops or Knit & Natter listing. Check the dates, times, availability and what is included before booking.

Use Account / Login for your customer account. Open the Rewards button on our website to see the rewards options available to you.

Email store@wildandwoollyyarns.co.nz or call 09 488 7039. For an order question, include your order number; for a project question, include the pattern and yarn details.